About the Book
"At last! Unique insight into every company's undervalued competitive advantage, the front line - where success actually happens or doesn't - from authors who've been there. Managers everywhere must pay attention to this book."
GEOFF COLVIN, Fortune columnist; author of Talent is Overrated
Select a link below to view or download recent articles or quotes by the authors on Judgment.
BloombergBusinessweek "The Untapped Innovation Factory"
Fox Business "Should Best Buy Close the Book on Retail Stores"
Huffington Post "Lance Armstrong's Best Shot at Redemption"
Bloomberg Business Week "Macy's Gets Personal to Compete with Web Sales"
SmartBlog on Leadership "What Leaders Can Learn from 'Undercover Boss'"
The New York Times "Chief Talks of Mistakes and Big Loss at J.C. Penney"
Business Insider "Why JCPenney's New Corporate Culture is Failing"
BloombergBusinessweek "The Right Way for a CEO to Deliver Bad News"
American Management Association's MWorld "Chris DeRose and Noel M. Tichy Share Examples of Frontline Success"
Investor's Business Daily "Amazon's Secret Weapon is Its Experimental Culture"
Harvard Business Review (Blog Network) "Here's How to Actually Empower Customer Service Employees"