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About the Book
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“Read Judgment on the Front Line and tap in to a brain trust that has been right under your nose!"
KEN BLANCHARD, Coauthor of The One Minute Manager and Leading at a Higher Level
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Articles & Commentary
Select a link below to view or download recent articles or quotes by the authors on Judgment.
BloombergBusinessweek "The Untapped Innovation Factory"
Fast Company "How Treating Your Employees Like Turtles Can Smother Innovation"
Equities.com "Frontline Employees Can Make or Break Retail and Service Companies"
CNN.com "Must One Lose A Job Over Infidelity"
Fox Business "Should Best Buy Close the Book on Retail Stores"
Huffington Post "Lance Armstrong's Best Shot at Redemption"
Bloomberg Business Week "Macy's Gets Personal to Compete with Web Sales"
SmartBlog on Leadership "What Leaders Can Learn from 'Undercover Boss'"
The New York Times "Chief Talks of Mistakes and Big Loss at J.C. Penney"
Business Insider "Why JCPenney's New Corporate Culture is Failing"
Reuters "Run silent, run deep: The life of Brian Krzanich at Intel"
BloombergBusinessweek "The Right Way for a CEO to Deliver Bad News"
American Management Association's MWorld "Chris DeRose and Noel M. Tichy Share Examples of Frontline Success"
Investor's Business Daily "Amazon's Secret Weapon is Its Experimental Culture"
Harvard Business Review (Blog Network) "Here's How to Actually Empower Customer Service Employees"
