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About the Book
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“Read Judgment on the Front Line and tap in to a brain trust that has been right under your nose!"
KEN BLANCHARD, Coauthor of The One Minute Manager and Leading at a Higher Level
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Endorsements | Judgment on the Front Line
"A useful and intelligent guide for elevating the performance of any organization."
JIM McNERNEY, Chairman, president, and CEO, The Boeing Company
"This should be the goal of every company - to enable those in front to lead."
ROBERT A. McDONALD, Chairman, president and CEO, The Procter & Gamble Company
"This book demonstrates how companies have prospered by empowering their frontline staff to address customers with the degree of passion and commitment you would otherwise only expect from those who owned the company."
RATAN TATA, Chairman, Tata Group
“Read Judgment on the Front Line and tap in to a brain trust that has been right under your nose!"
KEN BLANCHARD, Coauthor of The One Minute Manager and Leading at a Higher Level
"This well-informed and timely book unlocks the secrets of employee empowerment with compelling examples as important insights."
ROSABETH MOSS KANTER, Harvard Business School professor; director of the Harvard Advanced Leadership Initiative; author of Confidence and SuperCorp
"At last! Unique insight into every company's undervalued competitive advantage, the front line - where success actually happens or doesn't - from authors who've been there. Managers everywhere must pay attention to this book."
GEOFF COLVIN, Fortune columnist; author of Talent is Overrated
"A comprehensive and easy-to-understand model to attain great outcomes."
J. RANDALL MacDONALD, Senior vice president, Human Resources, IBM
"A must-read for anyone who wants to get real about frontline transformation.”
JOEL KLEIN, Executive Vice President, News Corporation, former chancellor, New York City Public Schools
“Innovation is no longer the providence of those at the top or in R&D departments – it starts at the front line.”
VIJAY GOVINDARAJAN, Earl 1924 Professor at Tuck School at Dartmouth and best-selling author of Reverse Innovation
“A must-read for leaders seeking practical and pragmatic ways to leverage the capabilities, experiences and judgments of front line employees to create a competitive advantage for any company.”
MIRIAN GRADDICK-WEIR, Executive Vice President, Human Resources, Merck
“The frontline focused organization is the organization of the future, and leaders on their journey to a new kind of relevance will welcome Judgment on the Frontline.”
FRANCES HESSELBEIN, Frances Hesselbein, President & CEO, The Frances Hesselbein Leadership Institute
“This is both a down-to-earth and an uplifting book. Well done!”
ROBERT A. BURGELMAN, Edmund W. Littlefield Professor of Management, Executive Director of the Stanford Executive
"DeRose and Tichy offer a practical, no-nonsense prescription for building an organization in which each person's voice can be heard and everyone's ideas can make a difference."
DOUG OBERHELMAN, Chairman and CEO, Caterpillar Inc.
"An essential volume."
ANDREW N. LIVERIS, Chairman and CEO, The Dow Chemical Company
"Tichy and DeRose have put their finger on the issue that all executives know determines success...you are only as good as the customer thinks you are."
RAY LANE, Managing partner, Kleiner Perkins Caufield Byers; executive chairman, Hewlett-Packard
"A must read and more important, a must act volume of insight and wisdom"
LEONARD A. SCHLESINGER, President, Babson College; former vice chairman and COO, Limited Brands
"Judgment on the Front Line takes the notion of empowerment from motherhood to a practical imperative for success."
DON TAPSCOTT, CEO, The Tapscott Group; author, most recently Macrowikinomics
“This is not another book written by academics. Tichy and DeRose share their lifelong journey of actually working at the front line in numerous organizations which makes the content of this book so compelling.”
BOB KNOWLING, Chairman, Eagles Landing Partners; author of You Can Get There From Here
“DeRose and Tichy have written the most compelling and well-crafted book ever written about how to harness the wisdom of people on the front lines. It is the most useful management book I’ve read in years.”
ROBERT SUTTON, Stanford Professor and author of Good Boss, Bad Boss
"The DeRose and Tichy framework for activating the potential energy and insights of the front-liners is compelling."
EDWARD A. SNYDER, Dean, Yale School of Management
“DeRose and Tichy make it easy to see how leadership, front-line employees, and the bottom-line all grow as boundaries are broken.”
BRIAN. A. GALLAGHER, President and CEO, United Way Worldwide
“Judgment on the Front Line turns years of research and experience into innovative, pragmatic ideas readers can use in their companies today.”
CAMILLE MIRSHOKRAI, Global Director of Leadership Development, Accenture
“Tichy and DeRose have created a powerful blueprint for those seeking to radically improve the value they deliver to their customers.”
TOM TORKELSON, Founder and CEO, IDEA Public Schools
